FAQ

PureSnug FAQ | All Your Comfy Questions Answered

Product & Material, and Care

1. Why should I choose PureSnug’s boxer briefs?

A: We get it — buying undies online can feel risky. You’ve tried so many brands but only to be let down: waistbands that dig in, fabrics that feel scratchy, undies that ride up… sound familiar?

PureSnug was designed to solve all of that from scratch, with:

  • TENCEL™ Micro Modal fabric — softer & more breathable than cotton, dries faster than bamboo
  • Feels like a second skin — so light it’s like wearing nothing (but better, because you’re covered)
  • Gentle, soft waistband — hugs without digging in
  • Flat hem — stays invisible under any outfit (especially if you live in leggings)
  • Generous gusset — keeps you comfy and fresh all day
  • Comfy + fun prints — mood-boosting and day-brightening

These undies stay put — think of them as a soft hug for your 🍑, without the constant adjustments.

And with our First Pair Guarantee, you can try one pair risk-free. If it’s not love at first wear, email us within 30 days and we’ll refund you or make it right — no returns needed.

Life’s too short for bad boring underwear — go comfy, go bold, go PureSnug!

 

2. What material are PureSnugs made from?

A: Our underwear is crafted from premium TENCEL™ Micro Modal (aka “vegan silk”)—a luxe, plant-based fibre spun from sustainably sourced beechwood. It’s softer and 50% more breathable than cotton and dries faster than bamboo fabric. 

Translation? Your skin stays cool, dry, and comfy—even if you’re the sweaty type (no judgment, babe—we designed these with humid Queensland days in mind!).

Oh, and the gusset? It’s lined with antibacterial viscose for extra hygiene and comfort where it counts.

Imagine wrapping yourself in a cloud:
✨ Light as a feather
💨 Breathable + moisture-wicking
💪 Durable (no pilling, no shrinking!)
☁️ Soft even after multiple washes

Bottom line? It’s the fabric your booty’s been dreaming of.

 

3. How about gussets? Can I attach liners, pads with wings, or reusable pads?

A: Yes — we’ve designed our gussets for real comfort and coverage. We offer two gusset styles:

  • Attached gusset — Most of our undies feature a generous, breathable viscose attached gusset for everyday comfort. Perfect for liners or normal pads.
  • Floating gusset — Some of our black undies feature a dark-coloured floating gusset, perfect for attaching pads with wings or reusable pads with poppers.

Both styles are moisture-wicking, breathable, and soft — and here’s an image to show you exactly what they look like.


4. How do I care for PureSnug undies?

A: Pop them in a mesh laundry bag, cold water, and in a gentle cycle. Air dry.

🚫 Skip fabric softener to keep them breathable & magical.
Treat them gently, and they’ll stay buttery-soft and beautiful to serve you longer.

A Little Note on Wear & Care
Wearing PureSnugs can get addictive—we get it! Our buttery-soft fabric is made for comfort, not forever, so a bit of wear and tear over time is perfectly normal.

We recommend replacing your undies every 6 months to keep that fresh, comfy feel. Sure, polyester might last longer—but we’re not into plastic undies. Your skin deserves better. 💕

 

 Size & Fit & Function Magic

5.  What's the deal of the size?

A: PureSnug’s sizing is stretchy, forgiving, and hugs you like your grandma’s warmest embrace. Designed to mold beautifully to different bodies.

✅ Between sizes? We recommend sizing down for a snugger, stay-put fit .
✅ Curvy babes or fuller thighs? Our 5" Boxer Briefs and 8" Biker Shorts are the go-to anti-chafing underwear for curves and fuller thighs. No ride-ups, no chafing—just smooth, all-day comfort.

Why? A longer inseam means the hem naturally tapers and sits lower on your thigh, hugging your curves and staying put.

✅ Petite ladies? The 3″ Boyleg or 5″ Boxer gives you just-right coverage, no VPL, no wedgies, AND bonus: makes your 🍑 look so smooth and cheeky, you might have the urge to say “feel my bum!”(yep, real customer confession ).

👉 Still unsure? DM or email us—we LOVE a sizing chat! 💌

 

6. Do PureSnug undies ride up?

A: PureSnug is thoughtfully designed to minimize ride-ups—but here’s the thing: every body is unique. Even if two people wear the same clothing size, their thigh measurement can be totally different.

If the hem isn’t snug enough around the thigh, a little ride-up may happen as you move — that’s why inseam length makes a difference.

✅ If ride-up is your biggest concern, we recommend the 5" Boxer Briefs or 8" Biker Shorts.
Why? A longer inseam means the hem naturally tapers and sits lower on your thigh, giving a snugger, stay-put fit.

Petite or wearing shorter outfits? The 3" Boyleg Briefs is fab for that barely-there feel—but for extra stay-in-place security, go for 5" or 8".

 

7. Do PureSnug undies roll down or dig in?

A: Nope—and we’re proud of it! And we’ve got the glowing reviewsto back it up.

Our waistband and hem are designed with hot-press technology, means no sewing seams on the waistband and hem, so the waistband does not roll down and the flat hem keep indivisible under any outfit.

PureSnug’s waistband and hems are crafted with hot-press technology, meaning no bulky stitching or seams that dig in, roll down, or leave marks. Just sleek, smooth comfort that disappears under clothing.

✅ Soft, Flexible, no-roll waistbands → hugs you in without digging
✅ Seamless hems → heat-pressed edges that stay flat & invisible under outfits
✅ Stretch that moves with you → bend, squat, lounge, dance → stays in place

Whether you’re petite, curvy, tall, or athletic, these undies stay where you want them. They behave. 😉

8. How do they fit the larger women?

A: Our pieces are designed to celebrate all body shapes. we offer sizes up to 3XL, and up to 4XL in some colours. with a focus on comfort, flexibility, and that perfect “snug hug.”

✅ Many of our curvier customers love:
• The soft, breathable fabric
• The gentle, flexible waistband that doesn’t dig in
• The longer inseams (5” and 8”) → loved for anti-chafing, extra coverage, and stay-in-place confidence

✨ Whether you’re curvy, tall, short, or somewhere in between, PureSnug’s designed to move with you—and keep you comfy, covered, and wedgie-free.

📦 Returns & Exchange & Guarantee

9.  What’s your return policy?

We get it—sometimes love takes a second try. That’s why we offer:

If PureSnug isn’t the perfect fit for you, don’t worry! You can return the remaining unopened pairs within 30 days of delivery.

How to Initiate a Return

Please email us at info@puresnug.com.au first with your order number and details of the items you wish to return. This helps us stay informed and ensures a smooth return process.

Once confirmed, follow the return steps below:

1. Visit our PureSnug Return Portal 
 
2. Fill out the form to get a return shipping label & QR code.

3. Take your package to any post office and show them the QR code- they'll print the label for you. Alternatively, you can print the label yourself and drop the return parcel in any post box.

4. Once we receive your return package, we will process a refund of the returned items, minus a return shipping fee of $9.95.

*Just a friendly heads-up: We can only refund unopened pairs. If you send back undies that have been opened or worn, we won’t be able to process a refund. Thanks so much for understanding—our hygiene policy keeps everyone’s buns happy and safe! 🍑

 

10. Can I exchange for a different size or colour?

Absolutely!
✅ Follow the return steps above.
✅ Once we receive your unopened returns, we’ll email you a store gift card for the value of the returned items (minus $9.95 return shipping).
→ You can use the gift card to reorder your preferred size or colour!

If you have any questions, feel free to contact our support team at info@puresnug.com.au!

 

11.  💯 First pair Guarantee:

We’re so confident you’ll love your PureSnug boxer briefs that is why we offer a First Pair Guarantee! Not feeling it? No worries—just shoot us an email at info@puresnug.com.au with your order number within 30 days of delivery, and we’ll refund your first pair, no return needed!

For any other pairs, just make sure they’re unopened and in their original packaging if you’d like to return them.

*This is for Pure Snug Underwear Only. Excludes Socks and Loungewear.

* Shipping costs are not refundable if you paid for any shipping

 

 Shipping, Delivery, or Damaged Orders

12. How fast do you ship my order?

A: Most of the time, orders placed before 1 p.m. are dispatched at the same day from our Brisbane-based warehouse. 

Orders placed after 1 p.m. will be processed the next business day.

Standard shipping will get your undies to you within 2-7 days depends on your location. Express shipping takes just 1-3 days.

Plus, you’ll get a tracking number to keep an eye on your soon-to-be-favourite pair(s).

P.S. Peak seasons may have slight delays, but we’ll always keep you updated.

 

13. My order was marked delivered, but I can’t find it!

Let’s solve the case together, detective 🕵️♀️:
✅ Check those sneaky spots around your home (porch, garage, behind the plant pot—you know the ones).
✅ Ask your neighbours or building management if they’ve collected it for you.
✅ Double-check your shipping address on your order confirmation email.

Still no luck? First, contact the carrier for an update. Then email us at info@puresnug.com.au and we’ll help track it down!

⚠️ Important: If an incorrect address was provided at checkout, or if your parcel is left uncollected at the post office for more than 14 days and gets sent back to us → a $20 return & reshipping fee will apply. (So double-check those details, babe 💌!)


14.  What if I received the wrong item?

Let’s fix it.

✅ Step 1: Double-check your order confirmation to make sure what you received wasn’t part of a partial shipment (sometimes items ship separately!).
✅ Step 2: If we’ve sent the wrong item, please email us at info@puresnug.com.au with your order number:

  • A photo of what you received
  • Your order number

We’ll sort it out for you ASAP, whether that’s a replacement or refund—promise! 💌

⚠️ If the item shipped matches your order but you accidentally selected the wrong size or style, we’re happy to assist you with a return or exchange; however, return shipping fees will apply.

How will we fix it?

We always aim to get it right the first time. If we notice a size mismatch based on your previous orders, we might even email you before shipping to double-check! But hey—we’re human, and if a mix-up happens, we’ll work with you to set things right with a replacement or refund (whichever makes sense).

We appreciate your patience and will always do our best to make things right!

🧡 Bonus Tip:

💡 Not sure which inseam length PureSnug undies are best for you? → Check out our Fit Guide or email us—we’re happy to help you pick your perfect PureSnug pair!

 

🗓️ Product Forecast:

Do you have period, leakproof, or incontinence undies?

Almost! 🎉 Our period, leakproof, and incontinence undies range is on the way — designed to be light, breathable, and flexible for your needs:

  • Period Undies / Incontinence Undies — built-in absorbent layers plus a leakproof barrier (arriving October 2025).
  • Leakproof  Undies— built-in leakproof barrier only, perfect as backup for cups, tampons, pads, or light bladder leaks (landing September 2025).
  • PureSnug Reusable Pads — soft organic cotton top layer with an absorbent core and waterproof layer; washable and compatible with PureSnug undies (dropping late August 2025).

You’ll be able to mix and match — for heavy days or extra protection, pair leakproof or incontinence undies with a reusable pad for all-day comfort without the bulk.

Because comfort means being kind to our bodies and kind to the planet. ❤️