FAQ


1. Product and Care Information

Q: Why should I choose PureSnug boxer briefs?
A: Because life’s too short for underwear that feels like a cardboard box. Our boxer briefs are like a soft hug for your bum, crafted for those who appreciate the finer things in life—like not having your undies ride up every five seconds. Comfort and style? Yes, please!

 

Q: Whats the fabric of these Wunderwear?
A: We went on a fabric quest to find the ultimate blend of comfort, breathability, durability, and sustainability—and we found it in Premium MicroModal. This fabric isn’t just soft; it’s like being hugged by a cloud every time you slip on your PureSnug underwear. ☁️

Ultra-Soft Feel: MicroModal is known for its incredibly soft texture, even softer than silk. Imagine wrapping yourself in the coziest material you can think of—now make it even softer. That’s what wearing MicroModal feels like!

Breathability: MicroModal is three times more breathable than cotton, keeping you fresher for longer. Thanks to its amazing breathability and moisture-wicking properties, this fabric is perfect for any activity. It’s like your underwear just knows what you need!

Sustainability:  Made from beechwood trees, MicroModal is produced using environmentally responsible processes. The trees are sustainably harvested, and the production process uses less water and energy compared to traditional fabrics like cotton. Feel good, do good.

Durability: Despite its luxurious softness, MicroModal is impressively durable. It resists pilling, shrinking, and fading, so your PureSnug underwear will stay looking and feeling fresh wash after wash.

 

Q: What’s the deal with sizes?

A: We’ve got more options than a salad bar! Whether you’re more “I barely remember leg day” or “squats are my best friend,” we’ve got a size that’s just right for you. Check out the size chart on each product page (right under the price section) to find your perfect fit. Our sizing is a bit generous, and the fabric is stretchy and forgiving, so if you prefer a snugger fit, feel free to size down.

 

Q: What if I’m still unsure which size is the best fit for me?

A: No worries—we’ve got your back! Start by picking a size using our handy size chart (if in doubt, size down for a snugger fit). Once you’ve placed your order, email us at info@puresnug.com.au with your order number (before our speedy warehouse team packs it up), and we’ll include a bonus pair in the next size up (in our selected color/print) for you to try.
Once you’ve tried both, you’ll know which size works best for you — and then come back for more comfy goodness. 😉

 

Q: What’s the deal with the colours/patterns?
A: Love our vibrant colours? They’ll make you feel like the unicorn you truly are. 🌈 We’re always adding new colours and patterns, so if you’ve got a favourite you’d love to see, drop us an email at info@puresnug.com.au. We’ll see what we can do to spoil you! 😉

 

Q: How do I wash these magical garments?
A: Treat them like your favorite superhero costume: cold water, gentle cycle, no heat, and air dry. Because nobody likes shrinkage—or faded capes. Keep your PureSnug looking fresh and feeling fabulous!

 

2. Shipping & Returns

Q: How fast can you teleport my order?
A: We’re not quite at teleportation speed yet, but we’re as fast as a caffeinated squirrel! 🐿️ If you place your order before 1 p.m., it’ll ship out the same day from our Brisbane-based warehouse. Orders placed after 1 p.m. will be processed the next business day. Standard shipping will get your undies to you within 2-5 days, and express shipping takes just 1-3 days. Plus, you’ll get a tracking number to keep an eye on your soon-to-be-favorite pair(s).

 

Q: Can I return my undies if I have second thoughts?
A: Absolutely! Our return policy is more forgiving than your grandma—just make sure they’re unworn, the package is unopened, and you return them within 30 days of receiving your order. If your first pair doesn’t fit right, we’ll refund you and let you keep them. Just email us at info@puresnug.com.au with your order number, and we’ll take care of the rest.

 

3. Warranty & Support

Q: Do you offer a 30-day warranty?
A: You bet! If your PureSnug develops a mind of its own within 30 days, we’ll replace it. We’re all about long-term relationships here—no awkward break-up needed.

 

Q: Didn’t find the answer you were snooping for?
A: Shoot us an email! Our inbox is always open for a good chat, a hearty laugh, or even the odd existential question. Drop us a line at info@puresnug.com.au, and we’ll get back to you a.s.a.p. Whether it’s feedback, a love letter, or something special you want to share with us, we’re all ears!😊

 

4. Promotions & Special Offers

Q: Is there a secret handshake for first-time buyers?
A: Absolutely! We’ll spoil you with a special welcome code when you subscribe to our newsletter. Plus, if you don’t love your first pair, it’s probably us, not you. We’ll make it right—no awkward break-up texts needed. Just pure, snug satisfaction.

 

Q: How can I jump on the PureSnug bandwagon?
A: Join our newsletter! It’s like being in a secret club, but with more updates and fewer secret handshakes. Sign up to get the inside scoop on exclusive deals, new arrivals, and stories that’ll make you laugh out loud (or at least snicker a bit). Pro tip: our founder loves writing love letters and spoiling people!